Shipping Policy

This policy explains how Velocity4Health delivers orders placed on velocity4health.shop. Velocity4Health is a trading name of Velocity4Health Cooking Ltd.

Where we deliver

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands. Deliveries to some remote and island postcodes can take longer than the estimates below. We cannot currently deliver to addresses outside the UK, to the Channel Islands or the Isle of Man, or to BFPO addresses. The checkout only accepts UK delivery addresses.

Delivery cost

Standard delivery is free on every order, with no minimum spend. There are no handling fees and no Cash on Delivery fee. The total shown at checkout is the full amount you pay.

Delivery times

Stage	Estimated time
Order preparation	1 to 3 business days
Transit after dispatch	3 to 7 business days
Total estimated delivery	4 to 10 business days

Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates, not guarantees. Unless we agree a different date with you, we will deliver your order without undue delay and in any event within 30 days of the day after your order is accepted.

Cash on Delivery

All orders are paid in cash on delivery. Please make sure someone is available at the delivery address to receive the parcel and pay the order total. See our Payment Policy for details.

Order tracking

You can check the status of your order at any time on our Track Your Order page using your order number and billing email, or in My Account if you created an account. Where the delivery service provides a tracking reference, we will email it to you once your order has been dispatched.

Delays

Occasionally deliveries are delayed by weather, carrier disruption, public holidays or high demand. If your order is delayed we will let you know. If an order has not arrived within 30 days of the day after it was accepted, please contact us and we will arrange a replacement or a refund.

Checking and correcting your address

Please check your delivery address and phone number carefully before placing your order. If you notice a mistake, contact us as soon as possible. We can usually update the address before your order is dispatched. Once a parcel has been dispatched, we may not be able to change the address.

Missed deliveries and missing parcels

If the delivery service is unable to deliver your parcel or collect payment, it may try again or return the parcel to us. We will contact you to arrange redelivery. If tracking shows your parcel as delivered but you have not received it, please check with neighbours and contact us within 7 days so we can investigate with the delivery service.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement, repair or refund in line with your statutory rights, and we cover the reasonable cost of returning the item. See our Return and Refund Policy.

Contact

• Emailcontact@velocity4health.shop
• Phone+44 7868 001358
• HoursMonday to Friday, 10am to 6pm (UK time)
• AddressVelocity4Health Cooking Ltd, Unit 301A, 60 Frederick St, Birmingham B1 3HS, United Kingdom

Last updated: 2 November 2026