Privacy Policy

Who we are

velocity4health.shop is operated by Velocity4Health Cooking Ltd (“we”, “us”), Unit 301A, 60 Frederick St, Birmingham B1 3HS, United Kingdom. We are the controller of the personal data described in this notice. You can contact us about privacy at contact@velocity4health.shop or on +44 7868 001358.

Information we collect

• Order information: your name, delivery and billing address, email address, phone number, the items you order and any order notes. This is collected at checkout by our WooCommerce store.
• Account information: if you create an account, your login details, saved addresses and order history.
• Messages: what you send through our contact or cancellation request forms, by email or by phone, including any order number.
• Technical information: your IP address and browser details, which our web server records in security and error logs, and the cookies described below.

We do not collect payment card details. All orders are paid in cash on delivery.

How we use it and our lawful bases

Purpose	Lawful basis
Processing and delivering your order, collecting payment on delivery, returns and refunds	Contract
Sending order confirmations and service emails about your order	Contract
Answering your questions and requests	Legitimate interests (customer service), or contract where it relates to an order
Keeping sales and accounting records	Legal obligation
Keeping our website secure and preventing fraud or misuse	Legitimate interests

We do not currently send marketing emails. If we introduce a newsletter, we will only send it to people who have opted in, and you will be able to unsubscribe at any time.

Who we share it with

• Delivery services: your name, delivery address and phone number so they can deliver your order and collect payment.
• Our website hosting provider: which stores the website, its database and server logs on our behalf.
• Email service providers: used to send and receive order and support emails.
• Professional advisers and authorities: such as our accountants, or HMRC and other bodies where the law requires it.

These providers may only use your data to provide their service to us. We do not sell your personal data or share it for advertising.

International transfers

If a provider processes data outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

Cookies

We only use cookies that are strictly necessary for the shop to work. We do not use analytics, advertising or social media tracking cookies.

Cookie	Purpose	Duration
woocommerce_cart_hash, woocommerce_items_in_cart	Remember the contents of your basket	Session
wp_woocommerce_session_*	Keeps your basket and checkout session (this session also remembers products you recently viewed, shown on product pages)	Up to 2 days
wordpress_logged_in_*, wordpress_sec_*	Keep you signed in to your account	Session, or 14 days if you choose Remember me
wordpress_test_cookie	Checks your browser accepts cookies when signing in	Session

Our fonts are hosted on our own website, so no third-party font service receives your IP address.

How long we keep it

• Order and accounting records: 6 years after the end of the financial year in which the order was placed, to meet tax and accounting rules.
• Customer accounts: until you ask us to close your account. Orders linked to the account are kept as above.
• Contact and cancellation messages: up to 2 years, unless they relate to an order.
• Server security logs: kept for a limited period by our hosting provider.

Your rights

Under UK data protection law you have the right to access your personal data, to have it corrected, to have it deleted, to restrict or object to how we use it, and to data portability. To use any of these rights, contact us. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve it. We will acknowledge your complaint within 30 days and tell you the outcome. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Security

Our website uses an encrypted (HTTPS) connection, and access to order data is limited to people who need it to run the shop. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Changes to this notice

We will update this notice if the way we handle personal data changes. The date below shows when it was last updated.

Last updated: 2 November 2026