Order Cancellation Policy
Need to cancel? Ask as soon as possible, ideally within 12 hours of ordering. Your statutory cancellation rights always apply.
We prepare orders quickly. Requests received within 12 hours of ordering can usually be stopped before dispatch. Your legal right to cancel an online order still applies after that.
Send a request
Use the form below, My Account, email or phone.
We check the order
We try to stop it before it is dispatched.
We confirm by email
You will hear whether it was cancelled or is on its way.
Cancelling before dispatch
If you change your mind, please send a cancellation request as soon as possible, ideally within 12 hours of placing your order. If your order has not yet been dispatched, we will cancel it. As you pay on delivery, there is nothing to refund for an order cancelled before delivery.
If your order has already been dispatched
If we cannot stop the parcel in time, you can refuse the delivery and not pay, or accept it and return the items under our Return and Refund Policy.
Your statutory right to cancel
The 12-hour window is only about how quickly we can stop an order before it leaves us. It does not limit your rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online order for goods at any time from placing it until 14 days after the day you receive the goods, without giving a reason. You then have a further 14 days to return the goods. Our 30-day return window gives you more time than this.
How to request a cancellation
- Online form: complete the form below with your order number and the email address used for the order.
- My Account: if you ordered with an account, open the order in My Account and choose Request cancellation.
- Email or phone: contact contact@velocity4health.shop or +44 7868 001358, Monday to Friday, 10am to 6pm.
A request does not cancel an order automatically. Our team checks it against the order and confirms the outcome by email. For your security, this page never displays order details.
Cancellation request form
Cancellations by us
We may cancel an order if an item is unavailable, if there is an obvious pricing error, or if we cannot confirm the delivery details. We will tell you if this happens. You will not be charged for a cancelled order.
Last updated: 2 November 2026
Need help with an order?
Our team can help with delivery, returns and order questions, Monday to Friday, 10am to 6pm.